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Spector, Robert, 1947-

Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers / Robert Spector. - Cambridge, MA : Perseus Pub., c2002. - x, 273 p. ; 21 cm.

Includes bibliographical references (p. 271-276) and index.

ISBN: 0738208035 (pbk.) 0738205109

LCCN: 2002114305

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .S6263 2002

Dewey Class. No.: 658.812 / SPA

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