Goetsch, David L. <br/><br/>
Quality management :  introduction to total quality management for production, processing, and services / 
David L. Goetsch, Stanley B. Davis. 
 - 3rd ed. 
 - Upper Saddle River, NJ :  Prentice Hall,  2000. 
 - xvii, 778 p. :  ill. ;  25 cm. 
<br/><br/> Rev. ed. of: Introduction to total quality. 1997. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0130116386 (casebound) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / GOQ