Townsend, Patrick L. <br/><br/>
Quality in action :  93 lessons in leadership, participation, and measurement / 
Patrick L. Townsend, Joan E. Gebhardt. 
 - New York, N.Y. :  J. Wiley,  c1992. 
 - xxi, 262 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0471552062 (alk. paper) :  $24.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Industrial management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / TOQ