Sterne, Jim,  1955- <br/><br/>
Customer service on the Internet :  building relationships, increasing loyalty, and staying competitive / 
Jim Sterne. 
 - 2nd ed. 
 - New York :  John Wiley,  2000. 
 - xvi, 351 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0471382582 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>00028213  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Communication systems.<br/>Internet marketing.<br/>World Wide Web.<br/>Internet.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S737 2000 
<br/><br/><label>Dewey Class. No.: </label>658.81202854678  / STC