Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.
By: Sterne, Jim.
Material type:
BookPublisher: New York : John Wiley, 2000Edition: 2nd ed.Description: xvi, 351 p. : ill. ; 24 cm.ISBN: 0471382582 (pbk. : alk. paper).Subject(s): Customer services -- Communication systems | Internet marketing | World Wide Web | InternetDDC classification: 658.81202854678 Online resources: Contributor biographical information | Publisher description | Table of Contents
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Siddeswari Campus-Book
|
Siddeswari Campus Library Business & Social Science Shelf -16 (Marketing) Row 02(A) | Non-fiction | 658.81202854678 STC (Browse shelf) | 01 | Available | 006842 |
Includes index.
BBA
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