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1. Sales, marketing, and continuous improvement : six best practices to achieve revenue growth and increase customer loyalty / Daniel M. Stowell.

by Stowell, Daniel M.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass Publishers, c1997Online access: Publisher description | Table of Contents | Contributor biographical information Availability: Items available for reference: [Call number: 658.8 STS] (2).
2. Customer bonding : pathway to lasting customer loyalty / Richard Cross and Janet Smith.

by Cross, Richard, 1947- | Smith, Janet, 1953-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lincolnwood, Ill. : NTC Business Books, c1995Availability: Items available for reference: [Call number: 658.812 CRC] (1).

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